Proactive Health Coaching (PHC) provides non-medical patient support to help patients understand their chronic conditions, plan their care, and navigate an often complex health care system.
By identifying those likely to seek future avoidable unplanned care, a coach is able to proactively support the patient. Support includes helping to stabilise their condition, feel more confident in managing their conditions and navigating the often complex health care system, thus reducing the risk of unplanned care.
Our model is evidence-based and grounded in scientific research, supported by several successful randomised trials.
First, we get to know the patient during a face-to-face meeting with a health coach, where we review the challenges the patient faces, agree on some shared goals, and make a plan for the future.
Over the next six to nine months, the coach and patient have regular contact as the patient continues to make progress. Over time, the patient becomes more confident about managing their own conditions and seeking the right care, at the right time.
By the end of their coaching program, most patients feel confident to continue independently. By this time, the risk of seeking avoidable unplanned medical care has decreased significantly.
Identification through a predictive model to ensure the right intervention, to the right patients, at the right time
Non-clinical telephone-based intervention to empower the patient and improve ordinary care – so that avoidable care can be proactively prevented
Continuous monitoring to ensure resource-efficient effort per patient
When patient is no longer in need of support a decision is jointly taken by patient and health coach to end contact
– York patient with health coach support
We know that receiving the right care, at the right time is crucial to effective care, but navigating a highly complex health care system can often leave patients feeling overwhelmed or under treated, leading to repeated unplanned hospital visits or admissions. The stress on the system is apparent within emergency departments in the UK that are under increasing pressure as visitor numbers continue to rise.
But reports show that a lot of the health care we provide is avoidable. What’s more, the vast majority of resources end up funneling to a small number of people. Health Navigator provides an evidence-based solution through non-medical, intensive, short-term coaching for patients with diverse and often complex health needs. Coaching results in reduced costs for this care heavy group and frees up much needed acute resources.
When you have a chronic disease it can be difficult to know how best to manage it, and having multiple conditions can become overwhelming. While the NHS offers a number of high-quality services, coordinating visits and having access to the right services when you need them can be a challenge.
At Health Navigator, we have experienced nurses working as health coaches who provide the support needed to understand health conditions, plan care, and enable patients to become more confident in managing their individual health needs.
Since 2010, the Proactive Health Coaching service has helped over 15,000 patients to achieve better health, with ninety percent reporting that their health coach has improved their quality of life.
Proactive Health Coaching is being delivered together with various CCG partners in England, and will be evaluated by the Nuffield Trust on a yearly basis.
– Health Watch reference group